Refund Policy

NOTIFY US:

Please notify us within 24 hours of receiving the damaged product. Refund is issued only on receiving the damaged product and not for delayed products. No order cancellation is allowed.

PROVIDE EVIDENCE:

To expedite the process, we request a full video of the unboxing of the parcel. This video should clearly show the condition of the packaging & the damaged items. This video evidence helps us in assessing the issue accurately & expediting the resolution.

Reach us out at [inquiry.izel@gmail.com] or on [8624071716] & provide the video along with your order number & relevant details. We will guide you through the process.

RETURN & REFUND:

Once the video evidence is received & reviewed, we will initiate the return process for the damaged products . A replacement for the damaged product will be shipped to you, or a refund will be issued based on your preference.

CONDITIONS:

Return & refund for damaged products are applicable only if the above steps are followed within the specified timeframe.

We reserve the right to refuse returns or refunds if the required evidence is not provided or if the damage is not clearly visible in the video provided.

If there are some delays in transit during festive times our store won't be liable & no refund will be offered for the same.