Terms & Conditions

Welcome to IZEL. By accessing this website or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

GENERAL:
By  using this website, you confirm that you are at least 18 years old or using the website under supervision of a parent.
 
ORDERS & ACCEPTANCE:
Placing order on our website means you agree to our terms. 
We reserve the right to cancel or refuse orders due to- product unavailability, pricing errors, suspected fraudulent activity.

PRICING & PAYMENTS:
All the prices are listed in INR unless stated otherwise. We reserve the right to change prices without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuation of the service.

SHIPPING & DELIVERY:
Delivery timelines are estimates & may vary due to external factors such as your location or festives delay if it happens. IZEL  is not responsible for delays caused by courier partners, weather or external factors are not under our control.

RETURN & REFUND :
Please refer to our Refund Policy page.
We have clearly mentioned return & refund rules as required. 

 SAFETY DISCLAIMER:
Candles must be used responsibly. We are not liable for any damaged caused due to misuse. 

INTELLECTUAL PROPERTY:
All the website content of IZEL including brand name, product photos, website photos or names can not be copied or reused without permission.
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PRIVACY & DATA PROTECTION:
If you provide personal data such as [name, address, phone, email] we handle it responsibly & according to applicable Indian data protection laws.
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LIMITATION OF LIABILITY:
We at IZEL are not responsible for indirect damages or losses resulting from use of our products or website , expect where required by law.
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GRIEVANCE / CUSTOMER SUPPORT:
For complaints or concern, contact us at:[ inquiry.izel@gmail.com] or details provided in contact us page.

GOVERNING LAW:
These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by & construed in accordance to laws.
Disputes will be subjected to Indian jurisdiction.

CHANGES OF TERMS:
We may update these Terms & Conditions anytime. Updated Terms will be posted on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates & changes to our website. It is your responsibility to check our website periodically for changes.

CONTACT INFORMATION:
Questions about Terms & Conditions should be sent to us at -  [inquiry.izel@gmail.com] or [+91 8624071716].